Best Texas providers · Customer service
Best providers for customer service in Texas.
Customer ratings, review volumes, and complaint records. The best providers maintain 4.5+ star ratings across thousands of reviews — a small sample of 5 stars doesn't prove much. Texas PUCT publishes monthly complaint stats; we cross-reference where available.
Top 10 ranked
The 10 best providers for customer service.
| # | Provider | Lowest rate | Rank | |
|---|---|---|---|---|
| 1 |  TXU Energy 4.1/5 · 5,180 reviews Most reviewed | 13.5¢ / kWh | #1 | See plans |
| 2 |  Reliant 4.0/5 · 4,620 reviews | 11.9¢ / kWh | #2 | See plans |
| 3 |  Frontier Utilities 4.3/5 · 2,210 reviews | 6.8¢ / kWh | #3 | See plans |
| 4 |  APGE 4.4/5 · 1,820 reviews Lowest rate Most plans | 6.4¢ / kWh | #4 | See plans |
| 5 |  Gexa Energy 4.1/5 · 2,960 reviews | 6.8¢ / kWh | #5 | See plans |
| 6 |  Green Mountain 4.3/5 · 1,880 reviews | 16.9¢ / kWh | #6 | See plans |
| 7 |  Energy Texas 4.7/5 · 980 reviews Highest rated | 6.6¢ / kWh | #7 | See plans |
| 8 |  4Change Energy 4.2/5 · 1,680 reviews | 6.5¢ / kWh | #8 | See plans |
| 9 |  Cirro Energy 4.0/5 · 1,340 reviews | 6.8¢ / kWh | #9 | See plans |
| 10 |  Payless Power 4.2/5 · 860 reviews | 18.7¢ / kWh | #10 | See plans |
How we rank these
The Rank is each provider's position within this list — we rank these 10 providers by customer service, best first. It's not an absolute grade against the whole Texas market. The real customer rating, review count, and lowest rate are shown in each row so you can judge for yourself.
Decision frame
Right provider for customer service.
Best for
- First-time Texas customers
- Complex situations (medical equipment, disability accommodations)
- High-touch billing questions
Watch out for
- Sample size matters — 4.9 from 50 reviews is less reliable than 4.4 from 5,000
- Newer REPs have less review history
- Some review aggregators are gameable
Other lists
More "best providers" rankings.
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