Best Texas providers · Customer service
Best providersfor customer service in Texas.
Customer ratings, review volumes, and complaint records. The best providers maintain 4.5+ star ratings across thousands of reviews — a small sample of 5 stars doesn't prove much. Texas PUCT publishes monthly complaint stats; we cross-reference where available.
Top 10 ranked
The 10best providers for customer service.
| # | Provider | Lowest rate | Rank | |
|---|---|---|---|---|
| 1 |  Gexa Energy 4.7/5 · 27,000 reviews Most reviewed | 7.0¢ / kWh · cheapest area | #1 | See plans |
| 2 |  Payless Power 4.7/5 · 24,025 reviews | 18.6¢ / kWh · cheapest area | #2 | See plans |
| 3 |  Frontier Utilities 4.7/5 · 16,383 reviews | 7.0¢ / kWh · cheapest area | #3 | See plans |
| 4 |  TXU Energy 4.7/5 · 9,920 reviews | 14.9¢ / kWh · cheapest area | #4 | See plans |
| 5 |  4Change Energy 4.4/5 · 14,000 reviews | 7.0¢ / kWh · cheapest area | #5 | See plans |
| 6 |  Rhythm Energy 4.7/5 · 6,023 reviews | 6.5¢ / kWh · cheapest area | #6 | See plans |
| 7 |  Reliant 4.6/5 · 6,000 reviews | 11.9¢ / kWh · cheapest area | #7 | See plans |
| 8 |  Constellation 4.6/5 · 3,837 reviews | 12.4¢ / kWh · cheapest area | #8 | See plans |
| 9 |  Amigo Energy 4.4/5 · 3,744 reviews | 14.3¢ / kWh · cheapest area | #9 | See plans |
| 10 |  APGE 4.4/5 · 3,580 reviews Lowest rateMost plans | 6.4¢ / kWh · cheapest area | #10 | See plans |
How we rank these
The Rank is each provider's position within this list — we rank these 10 providers by customer service, best first. It's not an absolute grade against the whole Texas market. The real customer rating, review count, and lowest rate are shown in each row so you can judge for yourself.
Decision frame
Right providerfor customer service.
Best for
- First-time Texas customers
- Complex situations (medical equipment, disability accommodations)
- High-touch billing questions
Watch out for
- Sample size matters — 4.9 from 50 reviews is less reliable than 4.4 from 5,000
- Newer REPs have less review history
- Some review aggregators are gameable
Other lists
More"best providers" rankings.
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