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How smooth was getting set up — the switch going through, or your power turned on, without a hitch?

Bills & statements

Were the bills correct — right amount, credits applied, no billing errors?

Price as promised

How close was your actual bill to the rate you signed up for? (5 = spot on, 1 = way higher)

Account & payments

Easy to manage your account — pay, set autopay, check usage?

Customer service

When you reached out, did they fix it without a runaround?

Renewal & leaving

When your term ended, did they keep the rate fair instead of quietly jacking it up?

Satisfaction guarantee

If your plan had a guarantee (money-back or free switch) and you used it, did they honor it? N/A if you never needed to.

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