Regulation
How Texas regulates power.
The PUCT writes the rules. ERCOT runs the grid. Your REP sells you the bill. Here's the regulatory framework that protects you — and how to invoke it when something goes wrong.
Regulatory explainers
Rules that protect you.
Texas electricity regulation isn't decorative. The rules favor the customer — but only if you know they exist.
PUC Rules Every Texas Customer Should Know
Public Utility Commission rules on billing, disconnects, deposits, and switching.
Your Rights as a Texas Electricity Customer
Disconnect protections, dispute windows, and what to do when things go wrong.
How Retail Providers Get Certified in Texas
What a REP license is, how providers stay licensed, and why it matters.
Need to file a complaint?
The PUCT handles disputes.
If your retail provider has billed you incorrectly, refused to honor disconnect protections, or failed to provide required disclosures, the Public Utility Commission of Texas has an enforcement path that works. Contact your REP first; if unresolved in 21 days, file with the PUCT.
Visit puc.texas.govPick a provider with a strong track record
The best way to avoid invoking your customer-protection rights is to pick a REP that doesn't make you. Compare plans from providers with verified ratings.